Returns &
Refunds Policy

We hope you love your Elara Dancewear as much as we do. But if something isn’t quite right, we’re happy to help.

Returns

We accept returns within 28 days of purchase.

Items must be unworn, unused, in their original condition and original packaging, and free from marks or signs of wear.

We recommend trying on dancewear over underwear for hygiene reasons.

How to return an item

Simply follow these steps:

1.     Complete the returns slip included with your order and pop it in with your items.

2.     Package your items securely and post them to the Returns address below. 

3.     Drop us an email at hello@elaradancewear.co.uk with your name and order number so we know to expect your return.

Return address
Elara Dancewear
Horton House
Hemel Hempstead 
HP2 7NF

Return postage costs are the responsibility of the customer. We recommend keeping proof of postage.

Refunds

Once we’ve received and checked your return, we’ll process your refund to your original payment method within 14 days.

Faulty or incorrect items

We take great care with every order and always want you to be happy with your Elara Dancewear.

If something isn’t quite right, please email us at hello@elaradancewear.co.uk and we’ll do everything we can to put things right.

We’ll cover reasonable return postage costs for faulty or incorrect items.

Our returns policy is in addition to your statutory consumer rights, which are not affected by the conditions above.

Thank you for shopping with Elara.

Sally Nunn & Rebecca Robinson
Elara Dancewear